Product FAQs

Yes, you can be reassured that numerous independent and authenticated studies have confirmed that candles are safe to use when burned following manufacturer instructions. We offer safety guidelines on the bottom of our candles and on our Candle Care page.

The Millefiori® Brand has been sold, products are no longer available to purchase through this website although Millefiori® products can still be browsed. If you would like to place an order, please call +39 0399220979 or email [email protected].

The Millefiori® Brand has been sold, products are no longer available to purchase through this website although Millefiori® products can still be browsed. If you would like to place an order, please call +39 0399220979 or email [email protected].

For more than 50 years Yankee Candle® has built a reputation on providing consumers with high-quality products that are compliant in all markets where our products are sold. Numerous independent and authenticated studies have confirmed that candles are safe to use when burned following manufacturer instructions. We offer safety guidelines on the bottom of our candles and on our Candle Care page.

To find out more about our different products, visit our Fragrance Times page to see the detail. If you’re still stuck, our customer service team will be happy to help!

All our candles comply with European regulations. The wicks of our candles are made of 100% natural fibres and do not contain lead.

Our wax melts should be used in a melt warmer. Just place the melt or a piece of it in the top of the warmer. If you are using a conventional warmer, you will need to place an unscented tea light in the bottom of the warmer. If it is an electric warmer, simply plug it in and turn on.

Our votive candles must be used in a votive candle holder.

Our Easy MeltCups are wax cups that must be used in a Scenterpiece electric warmer. Just place your MeltCup in the Scenterpiece diffuser and turn it on to enjoy your scent. Do not remove the wax from the plastic cup. The Scenterpiece has a timer that adjusts the fragrance time: 3, 6 or 9 hours.

To search for a product, use the search bar at the top right of the home page. If you’re still stuck, our customer service team will be happy to help!

This can happen if soot accumulates on the wick of your candle. Simply extinguish the candle, cut the wick with a Wick Trimmer and re-light. Visit our Candle Care page for more details.

To avoid soot deposits on your candle, trim the wick of your candle before each new use (using a wick trimmer). If there is soot on the glass of your candle, you can clean it with damp paper towels. Visit our Candle Care page for more details.

To avoid large flames on your candle, trim the wick of your candle before each new use (using a wick trimmer).

For WoodWick candles, extinguish your candle, wait until it has cooled down and the wax is completely solidified. Using your fingertips, break off the top of the wick gently.

For safety reasons, our candles will self-extinguish at the end of the candle, with some wax remaining, usually around 1cm. This is to prevent the glass base of the candle overheating.

If you wish, you can reuse your jar once it is empty. It can be used for a variety of reasons, but should not be used as a candle again, or for storing any food items.

Whilst the glass in our jars is recyclable, we recommend to contact your local authority regarding the wick if you are unable to remove it.